COG91910 - Compliance Operational Guidance - HMRC internal manual
Who: Screenshots are for illustration purposes only. Fields marked with an Asterisk are Mandatory. Need to Know: This function enables NPPS users to record interactions with customers, internal contacts, as well as recording the issue of penalty related factsheets. Step 1 Select Record Interaction from the Actions dropdown. Step 2 Enter the Interaction Title. Step 3 The Contact is the Customer checkbox is already selected but this can be deselected if the contact isn’t the customer. If the co...
Source: gov.uk