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Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT Report Shows

<ul> <li> <i>91% (92% in APAC) of organizations agree better EX will directly affect their net profit; 92% say the same about CX</i> </li> <li> <i>56% (51% in APAC) of CEOs strongly agree that aligning CX and EX strategies maximizes their impact on business growth</i> </li> <li> <i>95% (96% in APAC) of organizations see cloud enablement as vital in enabling EX and CX outcomes </i> </li> <li...
Amit Dhingra Collaboration Services Customer Experience Report Executive Vice President Managed Network Fortune Global

Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT Report Shows

NTT Ltd., a leading IT infrastructure and services company, has today launched its 2023 Global Customer Experience Report, which reveals that customer experience (CX) remains a top C-suite priority, with 95% of organizations now having a named C-suite executive responsible for this business area.
Amit Dhingra Ntt Ltd Collaboration Services Customer Experience Report Executive Vice President Managed Network

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