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Property insurance woes, affordable housing crisis, I-TEAM probes: The top consumer stories of 2023

The News4JAX I-TEAM shed some light on a solar panel company, exposed a roofing company and asked key questions of a suddenly shuddered dealership in 2023.

United statesDuval countyAshley moodyRon desantisJoshua hicksMarianne hatcherDeez nutzDwayne alexanderDepartment of housingJacksonville housing authorityInsurance information instituteCommunity developmentFlorida association of realtorsBetter business bureauAmerican car care centerFlorida department of commerce

Amazon customer credited $750 after exposing sales tax overcharges, says Amazon looking to refund others affected

A local woman who discovered Amazon had been overcharging her sales tax for years has now received a $750 credit from the company, and other local customers affected could also be receiving refunds soon.

Julington creekUnited statesDuval countyMarianne hatcherKaren pandolfiFlorida department of revenueDepartment of revenueSurtax clearing trust fundJohns countyFlorida departmentSales taxSt johns county

Amazon reviewing if some St Johns County customers overcharged sales tax after I-TEAM investigation

Marianne Hatcher said a cross-county sales tax mix-up on her Amazon orders has cost her $300 to $400 over the years.

United statesDuval countyMarianne hatcherFlorida department of revenueJohns countyFlorida departmentSt johns county

St Johns County woman says she was overcharged sales tax on Amazon orders for years Here s why

A St. Johns County woman said she’s overpaid hundreds of dollars in sales tax on Amazon orders because the company is charging the wrong rate.

Marianne hatcherJohns countyJulington creekDuval countySt johns countySt johns

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