During this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about
Welcome to todays hybrid hearing to have subcommittee on the committee of oversight and government reform. Some members will appear in erson and others will appear remotely via webex. Pursuant toe latest guidance from the house attending physician, all individuals attending this hearing in person must wear a face mask. Members who are not wearing a face mask will not be recognized. Let me also make a few reminders for those members that are appearing in person. You will only see members and witnesses appearing remotely on the monitor in front of you when they are speaking in what is known as active speaker mode. A timer is visible directly in front of you. For the members appearing remotely i know that you are all aware by now. But let me remind everyone of a few points first. You will be able to see each other speaking during the hearing. Whether they are in person or remote as long as you have your web said to active speaker mode. If you have any questions about this activation, plea
We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about benefits and telecommuting, employees went to shelterinplace, what about their laptop, how did they get supplies, can they take equipment from their office. Benefi
We have concerns about the accountability section of the plan. Specifically the lack of clarity around how feed paback will wor. Furthermore, we would like to see key indicators and metrics for successful implementation of the Racial Equity action plan shared at the beginning of each quarter with various Infinity Groups within the agency. Thank director borden for your comments. Sfmta executive team and our m. T. A. Board of directors on the implementation of the plan including proactive plan to report on key indicators and metrics as well as the opportunities to address challenges within the plan as they arrive. We know this is a draft. We might have to pivot. We want to make sure that Infinity Groups are part of that conversation in office of engagement. We are supportive of the plan and ensure right processes in place to ensure effective implement takes. Director tumlin, you mentioned you havent been able to meet with all at the groups. We to look forward to you attending your first
Now come a heang on the Health Concerns of the veterans exposed to hazardous checals. While deployed at the airbase in his pakistan known as k2. A Veterans Affairs Department Official told the subcommittee that more Scientific Data is needed before providing health care and disability benefits to those that served at the base between 2001 and 2005. This is about 90 minutes. Good morning, everyone. And welcome to todays hybrid hearing of the National Security subcommittee. On the committee of oveight and government reform. Pursuant t the hse rule, some members will aear in person and others will appear remotely. Since some members are appearing in person, let me first remind everybody that pursuant to the latest guidance from the house attending physician, all individuals attenng this hearing in person must wear a face mask. Members who are notearing a face mask will not be recognized. Let me also make a few rinders for those members that are appearing i person. You will only see member