Service Quality in Nigeria: A Yielding Opportunity -By Femi Amosun
The Service quality strategy, as an organizational plan to achieve quality programme, should consider the development of Quality framework that the organization will be compelled to adopt. The identified service gap (that is, the difference between the organization offerings and service-users’ requirements / expectations) will determine the Service quality strategy.
United Kingdom United States Femi Amosun Service Quality Service Quality Management Quality Control Department
Source: opinionnigeria.com