Amanda Razani speaks with Matt Swain, head of communications insights and experience at Broadridge, about the 2024 CX and Communications Consumer Insights Report.
Almost half of consumers are willing to spend more for an improved customer experience, according to Broadridge s 6th Annual CX and Communications Survey
NEW YORK, Feb. 20, 2024 /PRNewswire/ .
/PRNewswire/ Amid today s uncertain economic environment and companies increasing dependence on technology to provide customer service, consumer patience.
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