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For a More Effective Service Desk, IT Should Move from Traditional Metrics to Measuring and Acting on Customer Feedback, Says Info-Tech Research Group

/PRNewswire/ - Many service desks continue to rely solely on traditional metrics, which results in an increasing number of dissatisfied users and leaves IT...
Natalie Sansone Emily Sugerman Media Insiders Program Action On Service Desk Customer Feedback Tech Research Group Info Tech Research Group

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