Updated 12/11/2020 11:22 AM
The Shake Shack restaurant in Vernon Hills has become the international chain s first location with a drive-up window.
The standard feature elsewhere on the restaurant landscape is part of the New York-based company s larger Shack Track digital initiative sparked by the coronavirus pandemic.
The Vernon Hills Shake Shack opened in June 2019 at the Mellody Farm shopping center at Route 60 and Route 21. The company secured a special-use permit from the village this summer for the drive-up, which officially opened Monday.
Customers are required to pre-order through the Shack App and select the drive-up option. As we began to focus on the importance of accessibility and choice, the decision was made to incorporate into preexisting shacks such as Vernon Hills, said Steph So, vice president of digital experience at Shake Shack.