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If you’re wondering what’s the status of your airline loyalty rewards points during a pandemic that has resulted in less flying and substantial reductions or ceasing of long-haul flights globally, it really depends.
While all of the airlines we spoke to are trying to make adjustments favorable to their customers, some are still working out the kinks at the expense of their passengers outside their countries and networks.
After announcing its exit from long-haul flights due to the pandemic, Norwegian Air on Monday issued a pause to its frequent flyer loyalty reward program, affecting millions of passengers worldwide. While memberships will remain active, customers enrolled in Norwegian’s reward program will not be able to earn or spend CashPoints or rewards on the airline’s products or services, such as purchasing flights; however, members can earn points on other reward partners, a Norwegian Air email sent to customers said.