Shinhan Bank claimed the top spot in the National Customer Satisfaction Index in the overall bank category, according to the Korea Productivity Center, Tuesday. It scored 79 points, beating its rival Woori Bank by one point.
Samsung Card topped the industry-wide National Customer Satisfaction Index (NCSI) rankings in the credit card category for the 10th consecutive year, according to the Korea Productivity Center (KPC), Tuesday.
South Korea suffered a slight decline in customer satisfaction across industries last year, an annual survey by the Korea Productivity Center said Thursday, in reflection of a sluggish economy and people’s increased belt-tightening amid high-flying interest rates. The KPC’s National Customer Satisfaction Index for 2023 was 78.2 points, down 0.2 points from the previous year. It was the first time the figu.