wait an hour, hour and a half. actually, if your patients didn t wait, it seemed like you weren t that popular. i spent the last 12 years trying to figure out how to run on time, about 87% of our patients are seen within five minutes of their appointments. we track happiness scores through net promoters scores. it is basically going and talking to your customers, in your case patients, finding out what they care about rather than what you think they care about. absolutely. what i found from surveying patients we see over 100,000 patients a year, is they care about that we re on time, we re available. we re open 7:00 to 7:00. we have weekend hours. when you are sick and have a rash, you need to get in within the same week. i think you do so much sorry to interrupt, but you do so much with companies and it is about going to talk to your customers. completely. so many people forget to do that, it is shocking. smart people forget to do this.