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Cnn BreAking News you Are live in the Cnn Newsroom. Im Jim AcostA in wAshington. We begin this morning with BreAking News. The suspect in the second AppArent AssAssinAtion Attempt on former President DonAld Trump is About to AppeAr in FederAl Court. This lAtest incident hAppened while trump wAs golfing At his club in West PAlm BeAch, floridA, A secret Service Agent noticed the Gun Sticking for offense And fired At A mAn in the bushes who then fled the scene AfterwArd. OfficiAls found An Ak47 Sty...

Especially up and down the street right now. Reporter police put out a broadcast to other local agencies asking them to keep an eye out for the suspect and the vehicle. Worcester police Leicester Police ask if you have any information to come forward and call them. Christine. Police say they found a car that may have been involved in a hitandrun in brockton. A surveillance camera captured a group of people leaving the baron north main street. The car hit the man we cause the video here because i...

Another claung. So, i mean something tells me a lot of those folks are not aware or dont feel like they can call 311. I know your office dont great work Human Resources how do you publicize the 311 service so it wloongz to everyone not just the english speaker well, we dont have marketing funds so the best way to advertise is to make sure that every department has the 311 logo. We try to get brochures to them. One of the things we do is partner with the School District and part of their third gr...

With the kind of investment its worth it so as we recognize the need thats one way we can educate people by transferring them to 311 i completely agree with what youre saying. Thank you. I appreciate it. The next speaker is from the department of children and youth. I dont see and then right afterwards we have 3 more folks. So thank you for the slides and. It would be easier for me okay. Thank you. Good morning supervisors from the department of youth and their families. Maria our director had a...

Or it would go to any of our 64 Customer Service reps and the rep would connect them to the Language Line interpreter at this. 311 we have 5 bilingual chinese rep and 3 Spanish Speaking rep and when we put any posts for employment we always encourage the sign Language Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the l...

Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do monitor that and we do in partnership with the other departments we had complaints of our reps not connecting quickly enough so at this point we see an average of connecti...

Exposed to us and the other way around. The part of our mission that requires that we also work with the Police Department in giving that tier one Department Assistance with policy related to the Language Access requirements they have. So we do have a policy in fact, this works with the Police Department and weve made a lot of effort in helping that department directly. Thats in a capsule what we do imply questions . Thank you very much for the presentation. The next speaker is our patient direc...