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Many U.S. taxpayers in a dozen states for the first time can electronically file their federal returns directly with the Internal Revenue Service for free – but critics insist the

WASHINGTON — Many U.S. taxpayers in a dozen states for the first time can electronically file their federal returns directly to the Internal Revenue Service for…

The IRS estimates that 19 million taxpayers are eligible to use the new program in advance of the April 15 tax filing deadline.

Many U.S. taxpayers in a dozen states for the first time can electronically file their federal returns directly to the Internal Revenue Service for free — but critics insist the new federal benefit is not needed and will even harm both users and states.

WASHINGTON — Many U.S. taxpayers in a dozen states for the first time can electronically file their federal returns directly to the Internal Revenue Service for free — but critics

WASHINGTON — Many U.S. taxpayers in a dozen states for the first time

Many U.S. taxpayers in a dozen states for the first time can electronically file their federal returns directly to the IRS for free.

Many U.S. taxpayers in a dozen states for the first time can electronically file their federal tax returns directly to the IRS for free.

Interested taxpayers will have to watch the IRS website to see when the tool is open for new users.

Human-centered design can go a long way toward fixing some of society’s biggest problems, including missteps in trying to make things better by applying technology alone.