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If it’s a single claim by one customer, go to Step 6. If it’s a joint claim by two customers, go to Step 8. Step 6 Use Function MANAGE VERIFICATION FAILURES to check which residency rules the customer has failed verification on. To do this select the record you want to investigate select [Investigate]. You will be taken to the Investigate Verification Failure screen check which residency rules the customer has failed verification on Note: Check Household Notes to check if the claim has already been referred to the Persons From Abroad (PFA) Team or International Team. If the claim has been referred to the

United kingdomInternational team management unitData guardian or security teamData guardian security teamTeam or internationalInternational teamVerification failuresWorklist typeManagement unitWorklist entry detailsMaintain worklistNext functionSelect next functionInvestigate verification failureCheck household notesPersons from abroad