[man] lets go. [woman 1] taylor. Bob and marianne taylor. [woman 2] bear with me one second. [woman 2] sorry. What is the problem here . We made these reservations over six months ago. I know, im just not seeing it. Wheres lisa . Lisa always takes care of us. Shes out of town. Her grandmother passed away. Cynthia . [cynthia] yes . Would you get in more trouble if you bothered her or if i called corporate . Ok. [man] damn dallas drivers who taught you how to drive . Stevie wonder . [cell phone rings] lisa reisert. Lisa . Hi. Im so sorry to call, but i didnt know what to do. I have a situation. Slow down. Whats the problem . Bob and marianne taylor. Yep. Theyre regulars. Yeah, well, i think i sort of erased their reservation. I was never checked out on this new system. Did i mention i had a confirmed reservation . This is my receipt. I downloaded it off the internet myself. I know, mrs. Taylor, calm down. No dont say that. No. Calm down . She told me to calm down. Ery calm right up until