OBU Staff Council hosts customer service and brand development workshop
OBU
The Staff Council at Oklahoma Baptist University hosted a special professional development opportunity for staff members Thursday, April 22. The group welcomed guest speakers Jeff and Kathy Madison, owner/operators of the Shawnee Chick-fil-A, to lead two identical sessions on brand development and customer service. The events took place in the Geiger Center on the OBU campus in Shawnee.
The Madisons led staff members through various aspects of customer service, emphasizing that at both OBU and Chick-fil-A, the way customers interact with employees largely determines their perceptions about the organization. They discussed many aspects of successful brand development with regards to managing customer interactions, delivering a quality product, resolving customer issues, and remaining consistent in how customers experience the University. They likewise encouraged engagement within each table, where group mem