Page 22 - Ofgem News Today

Under current rules, energy firms must pay customers £30 compensation if the switch is not completed within 15 working days - but this is being cut to five days

Eighty-two-year-old gran Margaret Griffin has been a loyal customer of British Gas for over a sixty years but a mix-up over the phone left her out of pocket and too stressed to leave the house

We round up all the key financial announcements and deadlines coming up in February, including the final cost of living payment, the latest interest rate decision and an update for energy bills

Martyn James is a leading consumer rights expert and this week he delves into what you need to know if you're worried about being cut off from your gas and electric

The Ofgem price cap sets a limit on unit rates for gas and electricity, as well as standing charges, so your total bill still depends on how much energy you're using

Citizens Advice says many of those battling with the cost will have to disconnect regularly during the coldest months of the year

British Gas, which has 7.5 million customers, has benefited from industry watchdog Ofgem allowing it to claw back money through energy higher bills

If Cornwall Insight's price cap predictions are correct, then this will be the lowest it has been for two years. The reduction also means that a typical household will see their bills drop by more than £300 a year from spring

Those who were affected by power cuts caused by the Atlantic storms could be able to claim compensation under National Grid and Ofgem rules.

The UK price cap on tariffs puts the current annual bill for a typical household at £1,928, however this is expected to fall £308.