How a Digital Worker called 'Bertie' helped Clermont better manage hotel bookings.
Clermont Hotel Group is a first-class hospitality company, operating 17 hotels with over 5,000 bedrooms across three brands. What makes Clermont distinctive is that they connect personally with guests during their stay, and yet also use the latest technology to make operations as efficient and smooth as possible. With a strong history of working in the hotels sector, Centelli approached Clermont to see how a Digital Worker might be able to assist them in their Contact Centre operations.
Melanie Cole Contact Centre Business Development Hotel Contact Centres Or Reservation Service Clermont Hotel Group Hotel Group
Source: hospitalitynet.org