lessons we can learn about how to do that even better in the future. i want to thank some of the officials who are here today who played a very important role yesterday, first deputy mayor dean foolihan, deputy of operations lauren england. you ll hear from the president of con ed, but thanks to mila blair. i want to thank the elected officials who were there working to help their communities, both as speaker of the city council and as a council member representing the affected area, speaker cory johnson, and of course, state senator robert jackson. all of them were tremendously helpful in this effort. now, the investigation s going to look at the root cause, but i want to say up front, the one thing that we are as certain as we can be at this moment about is this was not a cyber attack and this was not an act of physical terrorism. when i got the news, the first calls i placed were to