Last-mile delivery within retail and ecommerce is complex and vital to get right. It impacts customer satisfaction and experience, repeat business, brand perception and profitability, among other things. Understandably, therefore, logistics and delivery planning teams tend to spend a significant amount of time preparing their delivery routes, developing the most cost-effective, environmentally friendly plans for their delivery teams and fleets to execute. Creating an optimised route plan for deliveries is the first step to maximising fleet performance and providing a positive customer experience.