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With some stores removing self-checkout lanes due to increased thefts, others are embracing self-service options. What's the impact on consumers?

With some stores removing self-checkout lanes due to increased thefts, others are embracing self-service options. What's the impact on consumers?

Retailers expected self-service tech to help slash labor costs, but some are finding it necessary to keep more front-end workers than they may have hoped.

Retailers hoped to save big on labor costs by introducing self-checkout lanes.Recent moves from the biggest retailers suggest its proving harder than expected.Self-checkout

Retailers expected self-service tech to help slash labor costs, but some are finding it necessary to keep more front-end workers than they may have hoped.

/PRNewswire/ -- New research commissioned by Zippin, a leading provider of checkout-free technology, reveals that the real cost of waiting in line at the store...

The kiosks promised to make life easier for shoppers and stores. Instead, they’ve done the opposite

Aside from grocery stores and big-box chains, self-checkout, is showing up at discount clothing and department stores.

Self-checkout transfers the work of paid employees to unpaid customers.

The machines are expensive to install, often break down and can lead to customers purchasing fewer items. So why do stores keep using them?