Page 3 - Paper Application News Today

Supposed to help you navigate the wednesday or fill out an old-fashioned paper application. so we calleded four different states. arizona, montana, iowa and mississippi. these are states have been trouble with their websites. we made 27 calls in these four states and nine of those navigators were ready and willing to help us. four were unable the to help at all including a man in mississippi who had no idea what i was talking about and a man in montana who is certified to help but recommended th...

Supposed to help you navigate the wednesday or fill out an old-fashioned paper application. so we calleded four different states. arizona, montana, iowa and mississippi. these are states have been trouble with their websites. we made 27 calls in these four states and nine of those navigators were ready and willing to help us. four were unable the to help at all including a man in mississippi who had no idea what i was talking about and a man in montana who is certified to help but recommended th...

Last week i know the president has talked about the alternatives to the website, phone call or using paper application, and what he said, and i think you said it, they take the paper application but enter it into the same web portal. but also, there are still issues with data within the web portal. as you said, you cant get reliable data who has even signed up. he also said because of the surge in paper applications its like six to eight weeks to process. if november 30th is when this will be re...

Speed of the site. sirco was giving you early snapshots of difficulty of accessing the site. >> they said just processing the paper actually. >> i understand. but it is the site for -- they put the application into the site and get a determination. thats part of what the process is. so the site is part of the portal all the way through. this is an integrated insurance vehicle. so that will improve and we, again, with four months of continuous service, which is far longer than most people had. so...

Running smoothly by february or delay the mandate. back to number one, you liken this to shopping on amazon.com, which we all like to pick up different items but we dont alwaysicon the shopper cart, correct? >> at a bare minimum, what they need to fix on the website is the ability tocome pair plans, to shop. if you can get a little bit of information about yourself and look at the menu of aungzs you have, that is important to have to get that working as soon as possible. then the next step is, e...

Last week mr. lau was here and the president talked about the alternatives to the website, his phone calling or using paper, paper application. what he said an i think youve said it with the phone, they take the paper applications but enter them into the same web portal. so i know you get around the issue of getting on and getting logged off but theres still issues with data within the web portal. you cant even get reliable data whos even signed up. he also said because of the surge in paper app...

Until we open the doors wide open. >> do we deserve a specific date? i mean, what can we tell people? because theres a little bit of a loss of confidence in this. so if you say as quickly as possible, that meant october 1st. >> what we can tell you is that it isnt where it needs to be. we are three weeks into a 26-week open enrollment period. people are enrolling every day. not as many as we would like. not at the volume we would like. and we will keep working on it until it is working as effici...

In the meantime, go to the website. healthcare.gov, call the call center 24 hours a day, seven days a week there are individuals that can answer questions in 150 languages and actually help people enroll. walk them through the enrollment that is available and also, navigators. the person trained assistants on the ground who can do the paper application. we have a website. we have a call center where you can walk through and get the product and we have actual volunteers on the ground. people have...

Website. healthcare.gov, call the call center 24 hours a day, seven days a week there are individuals that can answer questions in 150 languages and actually help people enroll. walk them through the enrollment that is available and also, navigators. the person trained assistants on the ground who can do the paper application. we have a website. we have a call center where you can walk through and get the product and we have actual volunteers on the ground. people have lots of options and what w...

Application, print the paper application or they say when you print the application you can call the 800 number or apply online. >> how long did that part of your task take? >> that part took about 40 45 minutes trying to maneuver through the website and find the proper link to apply, which wasnt there. it wasnt available. >> did you talk to an actual person at some point? >> yes, after waiting on hold for about an hour, i spoke to a representative there and she said there were glitches in the s...