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Enabling China Unicom's Smart Contact Center 10010 through Gen AI

China Unicom faced huge challenges in operating a centralised customer contact centre serving users in 31 provinces across China. The centre handles the largest number of users (420 million) and the highest traffic volume (100 million calls/month) in China.
China Unicom China Unicom Contact Centre Gen Smart Contact Center Winter Olympics Pangu Model Unicom Contact Centre

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