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Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds

Article - Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds - Davidson Hospitality Group and Dimension Hospitality Rank Highest in a Tie in Overall Guest Satisfaction

J.D. Power: Hotel management company investments in staffing, maintenance and renovations reflected in overall guest satisfaction

Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds

After several years of incredibly challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D. Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, those investments are paying off in the form of strong satisfaction scores for quality of the guest room and staff service.

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Third-Party Hotel Management Companies Facing Higher Guest Expectations as Room Rates Increase, J.D. Power Finds

With average daily room rates at hotels in North America now averaging nearly $150 roughly 15% higher than pre-pandemic levels,1 hotel guests have become more critical than ever of the décor, amenities and food and beverage options provided by the world’s largest third-party hotel management companies. According to the J.D. Power 2022 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, customer satisfaction declines 4 points (on a 1,000-point scale) this year, as higher prices drive increased scrutiny.

Briefs: Holiday Inn urban beach resort; Australia's TFE, Capital Alliance partner – HOTELSMag.com

Atrium Hospitality Partners With DailyPay to Provide Critical Financial Wellness Benefit to Thousands of Hotel Associates Nationwide

/PRNewswire/ Atrium Hospitality, one of the nation s largest hotel operators, today announced its partnership with DailyPay, the leading provider of.

Atrium Hospitality has been promoted President and Chief Operating Officer at Atrium Hospitality in Alpharetta

Atrium Hospitality, one of the nation s largest hotel operators, announces the promotion of Rob Mangiarelli to President and Chief Operating Officer (COO). In addition, after serving as interim head of Atrium Hospitality, Craig Mason returns full-time as President of Atrium Holding Company, the parent company of Atrium Hospitality. Alpharetta, Georgia-based Atrium Hospitality was recently ranked #1 in customer satisfaction among third-party hotel management companies in the J.D. Power 2021 Third-Party Hotel Management Guest Satisfaction Benchmark. The company manages a portfolio of 82 hotels in 28 states, representing well-known brands such as Hilton, Marriott, IHG, and Wyndham and operates more than 20,000 guest rooms/suites and approximately 3 million square feet of event space.

Atrium Hospitality and American Red Cross Extend Successful National Partnership

As the United States is in the midst of a severe blood supply shortage, Atrium Hospitality is proud to continue to collaborate with the American Red Cross through an extended national partnership to host blood drives across the United States at Atrium-managed hotels. Alpharetta, Georgia-based Atrium Hospitality is one of the nation’s largest hotel operators and ranked #1 in customer satisfaction among third-party hotel management companies in the J.D. Power 2021 Third-Party Hotel Management Guest Satisfaction Benchmark. The company manages a portfolio of 82 hotels in 28 states, representing well-known brands such as: Hilton, Marriott, IHG, and Wyndham and operates more than 20,000 guest rooms/suites and approximately 3 million square feet of event space.

Relay and Atrium Hospitality Partner to Enhance Hotel Employee Safety

/PRNewswire/ Relay continues to be the premier choice for hotels and resorts seeking to fulfill the AHLA 5-star Promise to prioritize the safety of.