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Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J D Power Finds

Article - Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds - Davidson Hospitality Group and Dimension Hospitality Rank Highest in a Tie in Overall Guest Satisfaction

United statesDavidson hospitality groupHotel management company investments in staffingParty hotel management guest satisfactionHotel management company investmentsRenovations reflectedOverall guest satisfactionHospitality groupDimension hospitality rank highestOverall guestAndrea stokesDimension hospitality

J D Power: Hotel management company investments in staffing, maintenance and renovations reflected in overall guest satisfaction

J D Power: Hotel management company investments in staffing, maintenance and renovations reflected in overall guest satisfaction
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United statesDavidson hospitality groupParty hotel management guest satisfactionDimension hospitalityAndrea stokesHospitality group

Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J D Power Finds

After several years of incredibly challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D. Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, those investments are paying off in the form of strong satisfaction scores for quality of the guest room and staff service.

United statesDavidson hospitality groupParty hotel management guest satisfactionAndrea stokesHospitality groupDimension hospitality

Americas Hotel Pulse: Marriott CFO Says Industry s Labor Market is Robust

Satisfaction With Hotel Management Companies Declines; Aman Group Puts $600 Million Tag on New York City Hotel; and More

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Third-Party Hotel Management Companies Facing Higher Guest Expectations as Room Rates Increase, J D Power Finds

With average daily room rates at hotels in North America now averaging nearly $150 roughly 15% higher than pre-pandemic levels,1 hotel guests have become more critical than ever of the décor, amenities and food and beverage options provided by the world’s largest third-party hotel management companies. According to the J.D. Power 2022 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, customer satisfaction declines 4 points (on a 1,000-point scale) this year, as higher prices drive increased scrutiny.

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