consumers. there s a lot of wiggle room in the word reasonable. we re not sure what that means yet, but keep receipts. i m sure you have rigorous notes of everything you ve spent during this disaster and hopefully southwest will make good on it. i m just curious. there is a passenger bill of rights and i know i keep harping on that over these last few days. what does that do for us, anything? so the rule is that if your flight is canceled by the airline, they owe you a cash refund. that s all well and good, but if you are stuck in the airport for four days and miss christmas, that s not going to help you much. there will be political pressure to do a more enhanced passenger bill of rights, something more like europe has, eu-261 which does give passengers money back if their flights are delayed or canceled. compensation may be on the agenda. already the department of transportation, a lot of congressmen and senators have started really applying pressure on southwest. it s going to b
and for airlines that don t have a lot of contracts and alliances with other airlines they can t re-book you on other airlines so you re very stranded if you re not on the main line carrier that shuttle you off to another carrier, so congress and the senate bears some responsibility for this because the american public believed them when they said there was going to be passenger bill of rights. so, the airline is allow to walk away and issue a refund on your credit card in x number of days if they blame it on weather. they always blame it on the weather. in this case it s modernization, modernization they failed tho d. what needs to happen to stop something like this from happening again? well, one of the most basic
detroit, that airline had to pay millions of dollars in its passengers who sued because of that. the fines go to the government and not the people inflicting. usually airlines can skate by and say it s the weather. i do want to ask you, this just in, senators blumenthal and markey are both, they wrote a letter saying, southwest has to start compensating people for all of this hassle, isn t there already a passenger bill of rights in place that requires that? oh, what a great point. well, there s a passenger bill of rights and congress talked about this and did some things but it s very specific, for example it depends on the hours you re stuck on the tarmac, it gives things like the right to have a refund, if you re stranded in the airport a refund isn t going to help you.
get compensation? what s going on with that? we still don t have passenger bill of rights like in europe where you get a cash sort of compensation. secretary buttigieg pushed the d.o.t. they have a website that states if your flight is canceled or delayed, what the airline will give you. some are more generous than others. the budget airline, spirit, don t expect to go anything beyond a refund. if your flight is canceled, you are owed a refound. demand an actual refund. there are not a lot of passenger rights. if your flight is canceled or delayed, a lot of times your credit card will have coverage for that. if the airline won t compensate you, go to your credit card. these are things why we go to
The office of Albay 2nd district Rep. Joey Salceda will be on the lookout for passenger complaints in connection with the mass cancellation of flights due to typhoon "Paeng".
Albay 2nd district Rep. Joey Salceda
This, as the Bicolano reminded the Department of Transportation (DOTr) to e