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The role of health systems in empowering communities

The role of health systems in empowering communities Organizations must reorient to care for patients in and out of the clinical setting, according to Anjali Taneja, executive director of Casa de Salud. , Associate Editor With all that has happened over the past year, from the coronavirus pandemic to ongoing social justice movements, healthcare workers and organizations are standing in solidarity with their communities like never before. While these corresponding pandemics emphasize the need for healthcare organizations to empower the communities they serve, they also highlight the necessity to do so even when this period is over. To do so, organizations must restructure their systems to care for patients both in and out of the clinical setting, according to Anjali Taneja, the executive director of Casa de Salud, a grassroots integrative primary care clinic in Albuquerque, New Mexico.

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Patient-experience-digital-series
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Workplace violence is 'epidemic and a concern for healthcare'

Workplace violence is epidemic and a concern for healthcare Cleveland Clinic shares best practices as violence is four times more likely in a healthcare setting than in another industry. , Associate Editor As if the organizational, logistical and financial pressures caused by the COVID-19 pandemic weren t enough for the nation s hospitals to deal with, there s another potential threat to the healthcare workforce: the specter of workplace violence. And while workplace violence can occur in any organization in any industry, it s about four times more prevalent in healthcare than it is in other industries. That s according to data compiled by the Cleveland Clinic, which partnered with HIMSS to host the Patient Experience Digital Series, including Tuesday s sessions on Workplace Violence 101 and The Power of Collaboration to Prevent Workplace Violence.

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The response to COVID-19 was ageist, experts say

The response to COVID-19 was ageist, expert says Although people aged 65 years and older make up more than 80% of deaths caused by COVID-19, younger adults make up the largest portion of cases. , Associate Editor The response to the COVID-19 pandemic was inherently ageist and ableist, or discriminatory against people with disabilities, according to Ashton Applewhite, founder of This Chair Rocks. Initially, the messaging around the pandemic was that the only people who would be seriously impacted were the old and ill – another way to say people with disabilities – Applewhite said this week during a Patient Experience Digital Series webinar, Ageism in the Age of a Pandemic.

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Clinicians' empathy must not be sidelined by virtual care technologies

Share With the COVID-19 pandemic placing new strains upon in-person doctors appointments, both clinicians and patients have increasingly relied on telehealth and other virtual technologies to maintain a connection to care. Beyond their immediate role in the public health emergency, these modalities have the potential to upend the delivery of care, said Dr. Katharine Lawrence, a healthcare delivery science fellow in the NYU Grossman School of Medicine s Department of Population Health, said today in a Patient Experience Digital Series keynote. But to get there, providers need to be aware of how they conduct themselves during a telehealth visit, and should understand that their abilities to connect with patients on a human level don t necessarily translate to a digital screen.

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