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Pega study reveals poor service can bring customers to the brink of tears and cost companies significant revenue

Technuter Pega study reveals poor service can bring customers to the brink of tears and cost companies significant revenue Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems, the software company that crushes business complexity. The global study, conducted by research firm Savanta, recently surveyed 12,700 business leaders, agents, and customers to understand how the pandemic is i...

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New Research Uncovers Customer Service Inflection Point Sparked by Pandemic Challenges

New Research Uncovers Customer Service Inflection Point Sparked by Pandemic Challenges Pega study reveals poor service can bring customers to the brink of tears and cost companies significant revenue News provided by Share this article Share this article CAMBRIDGE, Mass., May 19, 2021 /PRNewswire/ -- Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems Inc. (NASDAQ: PEGA), the software compa...
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Wedbush's Dan Ives says to buy the dip in tech stocks.

Wedbushs Dan Ives recommends doubling down on tech stocks. Apple and Microsoft were down in premarket trading on Monday. Tech stocks took a beating last week as rising inflation and the associated fear of tighter monetary policy pushed investors to the backfoot. The pullback in tech stocks, however, is a fine buying opportunity, as per analyst Dan Ives of Wedbush Securities. Commenting on the ongoing rotation in the tech sector from growth to value stocks, Dan Ives said on CNBC’s “Worldwide...
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Source: invezz.com

iTWire - Australia lags rest of world in robotic process, desktop deployments

iTWire Friday, 13 September 2019 13:02 Australia lags rest of world in robotic process, desktop deployments Shares According to a recent global study by Pegasystemsof 500 decision-makers, including 77 in Australia, organisations are spending more time and effort getting bots up and running than anticipated, with 68% of Australian respondents citing bot deployment as their greatest challenge and 66% confessing that bots are harder to deploy than they first thought. Meanwhile, glo...
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Source: itwire.com

Robotic Process Automation (RPA) Software Market  Booming Demand Leading To Exponential CAGR Growth By 2028 – KSU

23 DBMR has added a new report titled Robotic Process Automation (RPA) Software Market  with analysis provides the insights which bring marketplace clearly into the focus and thus help organizations make better decisions. The data and the information regarding the industry are taken from consistent sources such as websites, annual reports of the companies, and journals which is then checked and validated by the market experts. Report has been structured with transparent research studies whic...
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Carola Cazenave of Pegasystems Named to CRN's 2021 Women of the Channel Power 100 List

Carola Cazenave of Pegasystems Named to CRNs 2021 Women of the Channel Power 100 List Additional Pega professionals also featured on CRNs 2021 Women of the Channel List News provided by Share this article Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced that CRN ®, a brand of The Channel Company, has named Carola Cazenave, vice president, global partner ecosystems, Pegasystems, to its 2021 Power 100 list, a distinguished subset of elite...
United Kingdom Hayden Stafford Jamie Mendez Samantha Birgin Blaine Raddon Carola Cazenave

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