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Delivering The Orchestrated Customer Experience Why And How We Need To Rethink The Contact Center

Delivering The Orchestrated Customer Experience: Why โ€“ And How โ€“ We Need To Rethink The Contact Center By Greg Weber, Eventus Customer expectations have changed dramatically in recent years, both in the B2B and the B2C worlds. โ€œThe Amazon Effect,โ€ as itโ€™s often called, created a paradigm in which every retailer can deliver goods ordered within 24 hours, businesses are always open, and customer service responds promptly, even at 2:00 AM. While many retail businesses were quick to catch...
Greg Weber Contact Center Amazon Effect Value Added Resellers Orchestrated Customer Experience Channel Management Engine

Transcend Engagement LLC Launches Gamification Module for Engagement Software Platform

Transcend Engagement LLC Launches Gamification Module for Engagement Software Platform Share Article Transcend Engagement LLC launched a new gamification module for its ground-breaking engagement software platform. The new module allows users of Transcendโ€™s platform to earn points and badges as they accomplish tasks, post comments, and engage with company materials. Organizations can now measure and encourage employee and/or customer engagement in the digital environment. ...
Tony Ferraro Bob Randall Aaron Meyer Charlie Giraud Transcend Engagement Communication Portal
Source: prweb.com

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