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In a year which many customers valued high-quality service and support more than ever, Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce its Customer Service Center has been certified as a Center of Excellence by BenchmarkPortal for the 12th consecutive year. This award recognizes the company for achieving world-class grading across BenchmarkPortal’s Performance Matrix covering 21 effectiveness and efficiency categories such as Top Box Customer Satisfaction and Inbound Calls Closed on First Call Percentage.
The Center of Excellence recognition can be considered one of the most prestigious awards in the customer service and support industry. Contact Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPorta