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CNN Anderson Cooper 360 May 30, 2014 03:17:00

And patients, i got that. i understand it completely. what i do not understand is creating a list right here that have people waiting until they can get on another list to show that they can get an appointment in the time, in the metrics that the v.a. put up and then somebody gets a bonus, benefits when v.a.s are suffering. is that what happened? i think it is. >> congressman, i mentioned earlier. i think we elevated a performance measure to a goal. i think people lost sight of the real goal of ...
Veterans Affairs Performance Measure Anderson Cooper Thomas Lynch Mo Ney Office Of Inspector General

CNN Anderson Cooper 360 May 30, 2014 00:17:00

That they can get an appointment in the time, in the metrics that the v.a. put up and then somebody gets a bonus, benefits when v.a.s are suffering. is that what happened? i think it is. >> congressman, i mentioned earlier. i think we elevated a performance measure to a goal. i think people lost sight of the real goal of v.a., which is treating veterans. they began to focus on achieving a 14-day -- achieving care within 14 days. >> anderson, what dr. thomas lynch would not or actually says he co...
Performance Measure Anderson Cooper Thomas Lynch Mo Ney Jeff Miller Drew Griffin

CNN Anderson Cooper 360 May 30, 2014 06:17:00

What i do not understand is creating a list right here that have people waiting until they can get on another list to show that they can get an appointment in the time, in the metrics that the v.a. put up and then somebody gets a bonus, benefits when v.a.s are suffering. is that what happened? i think it is. >> congressman, i mentioned earlier. i think we elevated a performance measure to a goal. i think people lost sight of the real goal of v.a., which is treating veterans. they began to focus ...
Performance Measure Mo Ney Anderson Cooper Drew Griffin Thomas Lynch Office Of Inspector General

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