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Should Your CX Strategies Differ Between Age Groups?
You might have a killer CX strategy, but will it affect all generations the same? Probably not. Learn how to branch the CX gap and speak to all age groups.
David singer
Corey besaw
Maria pardee
Baby boomers
Generation zers
John seeds
Total experience
Holistic customer
Social media
Baby boomer
About self service
Phone channels
Way organizations are using voice
Mixed channels
Artificial intelligence in marketing
Social media marketing
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