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out on seeing their loved ones at all this holiday season. >> we had to wait in a line that was four hours and still in line. and nobodys giving us any direction what tline to get in. a total you know what show here. >> according to southwest, nowhere to be found. hung up on multiple times. >> and southwest, they dont give any answer. they dont answer the phone. >> theres no -- option -- to rebook anything online. oh, also been on hold for -- 5 hours and 43 minutes. >> 5 hours and 43 m...
Jessica Dean Travel Nightmare For Thousands Jim Sciutto Southwest Airlines Yanother Airline Now Apologizing
Source: archive.org