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SAN FRANCISCO, Feb. 2, 2021 /PRNewswire/ The global predictive dialer software market size is expected
to reach USD 12.19 billion by 2028, according to a new report by Grand View Research, Inc. It is expected
to expand at a CAGR of 37.0% from 2021 to 2028. Predictive dialer software uses statistical algorithms to predict the availability of contact center agents and estimates the normal time for phone calls to be answered. The dialing rate is then adjusted accordingly considering these two factors.
Key suggestions from the report:
By component, the software segment is expected to continue dominating the market over the forecast period. The capability of the software to help agents in handling blended calls and deal with both outbound and inbound calls prompts businesses to adopt the software to deliver higher customer satisfaction