People who are conserving gas and electricity in the last few months and some of them who might be on a prepaid metre and they are still seeing their costs going up? the standin: seeing their costs going up? the standing charges are a difficult one standing charges are a difficult one i standing charges are a difficult one. i think you have to think of them one. i think you have to think of them as one. i think you have to think of them as a one. i think you have to think of them as a sort of line rental for broadband. we sort of pay that fee for the infrastructure of the network for the infrastructure of the network. this is the kind of thingm network. this is the kind of thingm is network. this is the kind of thing. is a justified cost, whether thing. is a justified cost, whether those prices should be giving whether those prices should be giving up whether those prices should be giving up is another matter. but unfortunately that is something that customers are go
Getting £400 towards the cost of their energy. now, that is all very well if you are paying by direct debit because the money, in fact, people will perhaps already have seen the money going into their bank accounts, i think it is £67 per month and it automatically goes in, but if you are on a prepaid metre you get a voucher. now, according to citizens advice, some 600,000 people in britain are on prepaid metres. therefore, they need the vouchers. what we discovered again, extraordinary figures in the survey is that the number of people, 28% of those people who already have the vouchers who are not actually using them and, even worse, to 30% of the people they spoke to did not even know that they were entitled to them. so again on the programme we were advising people that if you are someone who is using a prepaid metre, get in touch with your energy company, say, am i entitled to
Vouchers? i haven t had them yet. when are you going to send them to me? please can you get them to be pretty quick? because then they can take those vouchers into the post office or into a payment point and use them again to help pay towards the cost of their energy. it is worth remembering that anybody who is on a prepaid metre, according to 0fcom itself, are saying that some £80 a year is what the extra amount is that those people on prepaid metres are going to have to pay, rather than those who would be using the equivalent amount of energy and were on direct debits. so as i say, the charities we had on the programme today were saying, please, these are the most vulnerable people in society, they should not be needing to pay more money. irate in society, they should not be needing to pay more money. we have heard from people needing to pay more money. we have heard from people whose needing to pay more money. we have heard from people whose vouchers i heard from people whose v
Means that you don t even have to send an engineer to the house, you can do it remotely and it isn t until you get home and you suddenly find that you are now on a prepaid metre, as opposed to being able to pay ijy metre, as opposed to being able to pay by direct debit and because it is more expensive to pay that way, we had people in the studio, certainly representing one of the charities who are now going to ask 0fcom to say will be please stop charging people more? because they have no way of themselves deciding how they are going to pay their bills and these are the most vulnerable people in society, the ones who are less well off and therefore the less likely to be able to pay the increased charges. it is ironic and it is crazy. ironic and it is crazy. there has been money ironic and it is crazy. there has been money from ironic and it is crazy. there has been money from the - ironic and it is crazy. there has . been money from the government towards people s bills, but peopl
For basic necessities. i don t get paid until next week and i ve literally got £4 of electric left, so i ve got to scrabble around because i m on a prepaid metre. i live on my own, my kids have grown up now. you know, it s hard. the concerns here are repeated across the country and by businesses as well, like this charity which runs children s hospital is in wales. unlike other businesses we don t have a price tag and we can t the price up. our services are free at the point of service to children and families and that s how we want to keep it. the new prime minister says she knows families and businesses are worried and is promising what number 10 calls a bold plan of action. after weeks of being asked what her plan is, this morning she will spell it out to parliament. it is expected she will stop typical household energy bills from going up to £3,549 from next month by lowering the price cap to around £2,500. with the £400 rebate announced earlier this year and a possible cut to