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The line at Chick-fil-A on a Wednesday in early March.
NORWALK, Conn. Chick-fil-A owners have produced a plan to alleviate the traffic jams their Connecticut Avenue restaurant is causing.
“With some geometric improvements at the entrance to the drive thru. And with some curb improvements near the rear of the site, you’re allowed to have double drive-thru lane, you know a lot earlier in on site, that just provides a lot more space for queuing,” Ethan Schukoske, a traffic engineer, told the Zoning Commission on Thursday.
In addition, Chick-fil-A will create a mobile order pickup area and a second spot for drivers who are in the drive-through line to pick up their food, a practice in many fast-food restaurants now, Schukoske said. Employees will dash over with the customers’ bag of food and then drivers merge back into one line on their way off the property.