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Windows 10: Getting a printing error? Here s how to fix it
Microsoft released a workaround for an error that doesn t allow you to print from certain apps. Here s how to do it. Listen - 02:49 Getty/Tascha Rassadornyindee/EyeEm
Some Windows 10 users have been experiencing a pesky error when trying to print items from certain apps. Microsoft has now released a workaround as it works on a resolution, which should be ready in the next week, the company wrote on a support page.
After installing the latest update, KB5000802, you might see an APC INDEX MISMATCH error with a blue screen when you try to print to certain printers from certain apps. The problem affects a subset of Type 3 printer drivers. To find out if your printer is impacted, follow these steps, according to Microsoft. You can also check out CNET s collection of tips for troubleshooting common Windows 10 problems.
Microsoft reveals workaround for Windows 10 printing problems and blue screen issues
This Patch Tuesday, Microsoft released cumulative updates for Windows 10 and there were numerous complaints about problems with printing after installing them.
Users with various brands of printer found that printing failed as they experienced APC INDEX MISMATCH errors and blue screens. A few days ago, Microsoft confirmed that it was aware of the issue and was investigating; now the company has come up with a workaround.
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While attention was initially focused on just a couple of updates released earlier this month, the issues are caused by no fewer than four individual updates specifically KB5000802 (for Windows 10 2004/20H2 and Windows Server 2004/20H2), KB5000808 (for Windows 10 1909 and Windows Server 1909), KB5000822 (for Windows 10 1809 and Windows Server 2019, and KB5000809 (for Windows 10 1803 and Windows Server 1803).