is? i guess because the weaknesses we had were not so bad, they were l we had were not so bad, they were not severe. there would have been process issues, for example we documented everyone who was classed as vulnerable, making sure that was documented. i think it was a mild deficiency and i think 0fgem have really been kind of stepping up their game a bit, may be looking a bit too hard for small problems i would say. given we heard the news today that a policy failure on behalf of 0fgem will cost two in japan s per household, and these are important issues that everyone has the right processes. £200 per household. we have made the changes and everything is good. took household. we have made the changes and everything is good. and everything is good. took me throu~h and everything is good. took me through how and everything is good. took me through how you and everything is good. took me through how you would - and everything is good. took me | through how you would categorise