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[unable to retrieve full-text content]Part of our time over the holidays was spent on a furniture flipping project – we found a great-looking chair that was crying out for new fabric. In stripping the...The post Use More When Less Will Do. What? first appeared on Retail Strategy Group

Macy’s could be next on the retail chopping block.We have seen this before. Decisions made by investors that have real-estate goals vs. retail goals put the customer last.Hudson’s Bay Company and Saks are getting further away from their customers because they have real-estate moguls telling them how to run retail. Store closures are always

You have probably been on the receiving end of cold email pitches from software companies or SEO providers. Often, you are on the receiving end of what’s called a “cadence” of emails designed to get you to respond and set a meeting with the sender.If you don’t respond (and why

[unable to retrieve full-text content]I was interviewed by the BBC earlier today about Dr Martens and their recent financial results – a 55% drop in profits in its half-year results. Ouch. Investors responded in...The post Down on the DM first appeared on Retail Strategy Group

According to the Wall Street Journal, Black Friday sales were strong but retailers are noticing that getting customers to use store-branded credit cards is a hard sell.The article states…“Income from Target’s credit-card business declined 10% in the most recent quarter, compared with the same period a year earlier. At Kohl’s,

The aphorism “meeting the customer where they are” is best saved for the daily horoscope; if you believe in that sort of thing.Meeting customer demand is nothing special anymore, instead, this is table stakes.The customer has an expectation, in their relationship with a brand, to be met where they are.

How often does retail leadership walk the shop floor?Not in a pre-announced way with the eventual photo-op and subsequent LinkedIn post.I mean, in an incognito way. To see what the customer and employee experience is really like.In a planned visit, of course the store will be presented in a pristine

In a business landscape characterized by unprecedented business volatility, maintaining stellar customer service emerges as a critical differentiator for companies navigating the ebbs and flows of the current market. Manufacturing and Supply Chain Consultant Lisa Anderson, MBA, CSCP, CLTD and President of LMA Consulting Group Inc., highlights the pivotal role

[unable to retrieve full-text content]I wandered down to Soho to see the pop-up store of the TikTok famous brand, Cider Fashion. I was curious to see how this ultra-fast fashion brand was going to...The post Strong Cider first appeared on Retail Strategy Group

[unable to retrieve full-text content]Much has been made of the use of data, analytics, and technology in pro sports. Regardless of the advances, the fundamentals of the game should always be executed with precision....The post A Buffalo’s Dozen first appeared on Retail Strategy Group