Chaos coordinators: A day in the life of a 9-1-1 operator
As National Emergency Telecommunicators Week comes to a close, we highlight the communication specialists who work the tireless, and often thankless, shifts at the Public Safety Center in Dickinson. We meet the voices guiding our first responders and bringing relief to area residents through 9-1-1. Written By: Jackie Jahfetson | ×
Communication Specialist Kayleene Holzer works on a call at the dispatch center for the City of Dickinson Public Safety Center Friday, April 16. (Jackie Jahfetson/The Dickinson Press)
A little ding on the operator s screen denoted with red, yellow and green lights alerts the 9-1-1 operator of an incoming call. Not knowing what might be on the receiving line of that phone call is what keeps communication specialists at the City of Dickinson Public Safety Center mindful and always at the edge of their seats.