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West Virginia American Water infrastructure surcharge proposal part of planned 22% monthly rate hike

Appalachian Power to seek ice storm response cost recovery that could raise rates

WV's new consumer advocate must deal with pandemic's financial impact on utility customers

CHARLESTON — A pandemic. A brutal winter driving up utility bills. An unemployment rate that remains slightly higher than it was before last spring’s COVID-19 shutdowns in a state that had the nation’s highest percentage of households receiving food stamps and second-lowest median household income before the coronavirus crisis. These are the daily problems that make West Virginia consumers particularly vulnerable right now. Enter Robert Williams, the new director of the state Public Service Commission’s Consumer Advocate Division. “I think I know what I’m getting into,” Williams said. Williams, 63, of Charleston, will take over leading the Consumer Advocate Division next week. Williams is currently an attorney for the House of Delegates Minority Caucus and previously served as an attorney for the House Judiciary Committee. But he’ll be drawing more as consumer advocate from his past experience as a law clerk, staff attorney, administrative

West Virginia's consumer advocate stepping down

But they might stick around to listen, if they knew the many ways Roberts saves them money. Saving money for consumers by fighting for them in rate proceedings and policy fights that threaten to bloat their utility bills has been Roberts’ job as West Virginia’s consumer advocate for the past seven years. Now she’s moving on from her post as director of the state Public Service Commission’s Consumer Advocate Division to become a federal policy adviser for the PSC on Jan. 18, a role in which she will focus on PJM, the regional transmission organization that coordinates wholesale electricity movement in all or parts of 13 states, including West Virginia, and the District of Columbia.

West Virginia consumer advocate leaving position