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Enriched with Communication APIs capabilities, Toku Contact Centre enables businesses in APACto build better customer experiences by creating an omnichannel customer journey adapted to suit their business needs. SINGAPORE, July 5, 2022 /PRNewswire/ Toku, Asia Pacific's dedicated cloud communications company, today announced the launch of its contact centre platform. The platform provides a robust and scalable omnichannel cloud-based solution that helps businesses operating in Asia Pacific (APAC) digitalise, automate, and scale their contact centre operations so that they can build better and seamless customer experiences. In today's digital-first environment, customers have a new set of expectations when interacting with brands online. In a new survey among 1,000 Singapore consumers, findings have shown that: 82% of Singapore consumers do not want to engage with more than two touchpoints for any given enquiry or communication, and More than 65% of Singapore consumers expect c

Northern samarHossein entekhabiAsia pacificThomas laboullePublic switch telephone networkToku contact centreContact centreSenior directorCentral operationsWorkforce managementEnriched with communication apis capabilitiesOku contact centre enables businesses in apacto build better customer experiences by creating an omnichannel journey adapted to suit their business needs singaporeJuly 5022 prnewswire tokuSia pacific 39s dedicated cloud communications companyOday announced the launch of its contact centre platform providesa robust and scalable omnichannel cloud based solution that helps businesses operating in asia pacific apac digitalise