Page 14 - Ralf Ellspermann News Today

Call Center Philippines: Outsourcing 2.0 Paul Taylor Twenty years ago, outsourcing was common knowledge, but it was nowhere near the industry it is today. Over the last two decades, call center outsourcing has exploded. Some countries such as the Philippines have built their economies around it. Technology has allowed companies to send jobs beyond their headquarters, outsourcing positions to locations both onshore and offshore. The offshore option is growing in popularity with companies around ...