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When officers from the Rochester Police Department arrived on the scene of a family dispute involving a 9-year-old girl in emotional distress in January, a brand-new tool was at the city’s disposal: Rochester’s new Person in Crisis team. Launched earlier that month, the PIC team was created as an alternative response to mental health, substance abuse and other emergency calls that would normally involve police or paramedics. Instead of police officers being the first responders to these calls – and risking the potential that the encounter could escalate into a violent one, as was the case in the death of Daniel Prude in Rochester last year – a two-person team of crisis intervention counselors and social workers would show up with the aim of de-escalating, assessing what level of care the person in crisis needed and helping to connect the person to the relevant resources, such as a mental health urgent care center.