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Introduction The pervasiveness of sophisticated mobile devices by our users has given rise to a movement towards mobile delivery of library services. Each week Australian libraries are enabling mobile modules in Library Management Systems. Some are adopting more advanced native apps that offer users browsability, web 2.0 features, digital library cards and other utility functions. In 2011 the National Library of Australia released a mobile catalogue app and a mobile audio tour for the Treasures Gallery, hinting at our intention to engage in this area. These were stand-alone initiatives that gave rise to a planning project aimed at scoping the Library‟s strategic directions in relation to mobile service delivery.

United statesNew zealandUniversity of south australiaSouth australiaUnited kingdomAustralian capital territoryNick leederAnnie yeeLibrary standard operating systemReference servicesUniversity of queenslandCouncil of australian university librariansNational libraryBavarian state libraryCurtin universityDevice research