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Canceled flights as well as putting in missing baggage info. that has been a huge issue throughout this ordeal. listen to what the chief commercial officer for southwest airlines said in a twitter video he posted on wednesday night. >> you can submit a full refund request for any canceled flights, and if you have any travel expenses due to the disruption, you can submit those receipts directly on our website. my personal apology is the first step of making things right after many plans changed a...

A once in a generation storm. and the importance of private time. more on that next. ♪ ♪ oll tax refund, even if you got ppp and it only takes eight minutes to qualify. i went on their website, uploaded everything, and i was blown away by what they could do. getrefunds.com has helped businesses get over a billion dollars and we can help your business too. qualify your business for a big refund in eight minutes. go to getrefunds.com to get started. powered by innovation refunds.

Flyers are scrambling for a plan "b." blayne alexander has the latest. >> reporter: the family picture of an unparalleled travel holiday meltdown. >> waited in two hours to get rebooked. >> reporter: canceling flights by southwest. more airline executives are offering some relief. >> if you are still waiting on a bag you can submit information how to receive it at no cost to you. sub mate full refund request for canceled flights and any travel expenses you can submit the receipts on the website....

Travelers in this country have when an airline messes up like this. >> that is the really unfortunate thing. there are not many rights the are entitled to. the number one thing that you do get no matter what is a refund on the flight that is canceled. that doesnt necessarily cover your expenses. the southwest has said that they are voluntarily choosing to consider reimbursing passengers for reasonable expenses. that is hotels, alternate transportation, food potentially, but the thing is that the...

Even if you got ppp and it only takes eight minutes to qualify. i went on their website, uploaded everything, and i was blown away by what they could do. getrefunds.com has helped businesses get over a billion dollars and we can help your business too. qualify your business for a big refund in eight minutes. go to getrefunds.com to get started. powered by innovation refunds.

Look at everything. and im sure they are. because this has been a failing of just unbelievable dimensions and it is still occurring. they may extend cancellations beyond thursday. beyond today. there are still passengers who are stranded who are not reunited with luggage who have been living for -- in the same clothing for last four or five days. that has got to be the first priority and im sure it is. it is just not that simple. >> on the baggage front, this struck me from the latest apology fr...

If the customers see them as enough at this point. >> reporter: well, the steps have been clearly outlined on southwests mobil app as well as if youre using a desk top. they have steps you can take to request a refund. i want to outline those steps for you. for example, they dont want travelers to call, because the phone system is overloaded. flyers who have plans through january 2nd can make their changes online, they can also submit missing baggage information online and they can submit to get...

I went on their website, uploaded everything, and i was blown away by what they could do. getrefunds.com has helped businesses get over a billion dollars and we can help your business too. qualify your business for a big refund in eight minutes. go to getrefunds.com to get started. powered by innovation refunds. >> it was shocking. >> we feel very angry. >> con carousel to the next. >> our luggage is missing. >> were hoping we get a refund. >> molly: still chaos for thousands of southwest strugg...

Over, southwests epic systems meltdown. finally some relief potentially tomorrow. passengers are receiving emails saying they are expected to return to full schedule tomorrow. nick valencia is at the airport. southwest has issued a couple apologies. another one today, offering for customers to get reimbursed. how is this going? >> reporter: this is a major concern from passengers weve spoken to, and in some cases they have been having to cough up money the last eight days while dealing with this...

End ever his term is if congress votes to expel him and it is two-thirds of a vote and you need serious bipartisan support to get there. >> if you were convicted of a crime, im sure they would be let go from their jobs and a very zidifferent bar for congre. great to see you. mounting criticism and finger pointing in western new york as people are still trying to dig out. were live in buffalo, next. even if you got ppp and it only takes eight t minutes to qualify. i went on their website, uploa...