US State Turns on COVID-19 Vaccine Appointment Scheduling Hotline in Less Than a Day with Bright Pattern
SOUTH SAN FRANCISCO, Calif., April 1, 2021 /PRNewswire/ Bright Pattern, a leading provider of AI-powered
cloud contact center software, has been deployed to help schedule COVID-19 vaccination appointments. The appointment scheduling hotline needed to be deployed in less than a day to accommodate the rapid distribution of vaccinations to the citizens of the state. Bright Pattern, the contact center software with the fastest deployment time of less than half the industry average, was deployed in 23 hours, making it the fastest COVID hotline deployed to help decrease the spread of COVID-19. In just 23 hours, 200 remote agents were trained and started handling calls on the Bright Pattern platform with a record 14,000 calls on day one of the campaign.