CXO Leadership in Crisis: Strategies for Maintaining Customer Loyalty
During times of crisis, the role of the Chief Experience Officer (CXO) becomes crucial in maintaining customer loyalty. CXOs are responsible for advocating for customer needs, making data-driven decisions, fostering cross-functional collaboration, and leading innovation and adaptation.
Stephanie Linnartz Marriott Internationalwhen Dave Clark Marriott Bonvoy Offering College Marriott International
Source: indiatimes.com