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>> going forward, robert and jacqueline have taken out a full set of insurance policies. >> no one prepares for a fire. no one plans for a fire. but you should always be prepared. because you never know what happens. >> selling new products to existing customers is generally easier than getting new customers to buy something. so here are five ways to increase your repeat business. one, get to know your customers. send them a note on meaningful days like birthdays, or the anniversary of their fir...
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Getting customers is hard enough. getting their repeat business can be daunting. in his new book "enchantment," guy outlines way to engender trust on both sides of that relationship. in the second part of the discussion i had with him at the consumer electronics show in las vegas, he told us what small business owners need to do to make sure those customers keep coming back. it is so nice to see you. thank you for stopping by. your book is all about enchantment. get the idea of enchanting people...