Miss a payment? New rules could keep your power on, especially when it s hot Abhay Padgaonkar © Patrick Breen/The Republic Signs with Stephanie Pullman s image adorn posters during a protest outside of the Phoenix Art Museum where the Arizona Chamber of Commerce and Industry awards ceremony celebrated Don Brandt, CEO of Arizona Public Service in Phoenix, Ariz. on June 20, 2019.
The old adage about not letting a serious crisis go to waste has turned out to be true in the Arizona Corporation Commission’s recent decisions about utility disconnection rules.
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Inexplicably, the disconnection rules did not address summer heat or offer very many consumer protections until 2019. That glaring omission gave utilities the green light to make up their own rules, with APS cutting power more than 110,000 times for nonpayment in 2018.
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