Lies, Damned Lies And Call Center Statistics
It was Benjamin Disraeli who famously decried the three kinds of untruths – “lies, damned lies, and statistics”. And, as we know, middle managers (the good ones, anyway), have long been notorious for coming up with all kinds of statistics to tell exactly the story they want to tell. (Let me hasten to admit my own transgressions in this area). And, in recent years, as advances in desktop computing and open databases have made managers even more expert in this devious craft, it seems like a ...
Benjamin Disraeli Service Level Call Center Sizing On Required Idle Time Different Call Centers Service Level Objective Atlantic City
Source: hospitalitynet.org